Refund policy

Inspect your order on delivery
Please check your order while the courier is with you. Open the package and check the bag’s colour, hardware, zips and straps, and that everything included with it (such as a pouch or a detachable strap) is in the box.
Once the courier leaves, the order is considered accepted, and we can’t offer a return or exchange.

Refusing an order at the door
You can refuse your order after inspecting it, as long as the courier is still there. If you refuse an order that is correct and undamaged, the shipping fee is payable.

Wrong or damaged items
If you receive the wrong item, or the bag is damaged, refuse it on the spot. You won’t pay anything as long as the issue is found before the courier leaves. Contact us and we’ll sort it out.

No returns after delivery
We don’t accept returns or exchanges once the order has been delivered and the courier has left. This includes a change of mind, colour preference, or any issue reported after delivery.

Please note
By placing an order, you agree to inspect it on delivery and accept this policy. Requests made after the courier has left aren’t eligible for a return, refund or exchange.

Contact us
Email: Holdeg6@gmail.com
Phone: +20 10 43585857